Privacy Policy

We collect information you provide directly to us, including your name, email address, phone number, company name, and any messages you submit through our contact forms or service inquiry pages.

We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is collected using cookies and similar tracking technologies.

If you engage with our products or services, we may collect business-related information such as purchase history, support tickets, product preferences, and communication records necessary to fulfil our contractual obligations.

To provide, maintain, and improve our products and services including EV charging solutions, embedded systems, IoT platforms, and management software such as Vodichron HRMS.

To process and respond to your inquiries, service requests, and support tickets in a timely and efficient manner.

To send you technical notices, security alerts, product updates, and administrative messages related to our services. We may also send marketing communications with your prior consent, which you can opt out of at any time.

To analyse usage patterns, monitor the effectiveness of our website, and conduct research and development to improve our offerings and user experience.

To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, and safety of Embed Square Solutions, our clients, and the public.

We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure server infrastructure, access controls, and regular security audits.

While we take every reasonable precaution to safeguard your data, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the highest standards commercially available.

All employees and contractors with access to personal data are bound by strict confidentiality agreements and undergo regular data protection training.

You have the right to access, correct, update, or request deletion of your personal information at any time. You may exercise these rights by contacting us at sales@embedsquare.com.

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional communications related to your account or ongoing business relationship.

You have the right to lodge a complaint with a data protection authority if you believe your personal data has been processed in a manner inconsistent with applicable data protection laws.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small text files stored on your device that help us recognise your browser and capture certain information.

We use essential cookies required for the website to function properly, analytics cookies (such as Google Analytics) to understand how visitors interact with our site, and functional cookies that remember your preferences.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you before a cookie is placed. However, disabling cookies may affect the functionality of certain parts of our website.

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes. We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For business contacts and clients, we typically retain information for the duration of our business relationship plus a reasonable period thereafter to fulfil legal obligations and resolve disputes.

When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention policies and applicable regulations.